Atelier M London

Beauty Salons in London

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209 Lower Richmond Road
London
SW15 1HJ

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Opening hours

Open on public holidays



Reviews

 

Good Service

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Quality

Value

I have had treatments over the past 2 months at ths salon (being local) and i am very happy to write that I have had no issues with my IPL treatments and the manicure was brilliant. The overall experience was great especially as the salon is so well kitted out.

Mary Jane - 31/08/2013 | report this review

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Atelier M- terrible services

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Value

I had the same problem and have reported it to the police as fraud. It's exactly how I was treated. It looks like she is using the same techniques and scams on all her clients. I have relatives and friends who use her and the same has happened. I am trying to pursue this with a few watchdog companies and would appreciate it if you could help me get the story through. Please let me know if you are interested and hopefully we can stop her from doing this to other people.

Amy Amy - 20/05/2013 | report this review

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Atelier M - terrible & threatened me with police when I asked for a refund!

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Quality

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Money scamming thieves!! I paid Atelier M a few hundred pounds for a series of IPL treatments. Firstly - it didn't even work! Secondly, I received a phone call at 10pm the night before my last appointment, saying that they had to cancel my appointment due to "urgent matters". The lady I spoke to was unable to tell me whether I would receive the rest of my treatments & told me to phone back in two weeks. After two weeks I phoned back. The number dialled through to what sounded like a fax machine, the salon was closed & I couldn't contact them. Three months later & they phone me saying they can offer me the rest of my treatments at the end of next month in May. I explained I wanted a full refund because I had been messed around so much by them & the treatments I have already had will have been rendered useless now because there has been such a large lapse in treatments. The lady said she would not offer me a refund but would offer me a free blow dry. She was so rude & unhelpful saying if I had a problem, to put it in writing addressed to the manager & she would reply saying exactly the same thing. I said she has left me no option to take the matter further. She said if I wanted to pay a solicitor a few hundred pounds an hour for nothing then that's my problem. I cannot believe the way this woman who says she was the owner (Meeta Atul Patel) spoke to me. She hung up on me, only to phone me back two minutes later to say she is going to lodge a claim of harrassment against me with the police! I cannot believe this! Something must be done about these money thieving fraudsters.

Cleo Cleo - 27/04/2013 | report this review

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Cheat/fraud

Service

Quality

Value

CHEAT/FRAUD I had a similar problem with Atelier M. I purchased the same deal from Wowcher in November, only had two sessions done, and in the middle of treatment sessions, got an email from Wowcher that I cant redeem my voucher anymore. The salon had only been opened in June 2012. After investigating from the neighbouring shop owners, it has been closed about 3 weeks now. I seriously want to report this company to the Citizens Advise Bureau for further guidance as this salon owner had been cheated the customers with offers for top up sessions and extra areas to be treated by paying extra money to them. for example I was offered a deal for £75 for extra 6 sessions and £150 for extra area to be treated. Wowcher has been kind enough to pay me the full refund. I am not sure if this is planned fraud or of its due to insufficient profits in the business. But definitely the owner should pay up for money paid extra by us. I would urge everyone who had similar experience to post a review here and may be complaint to Citizens Advise Bureau and try to recover for the damages.

R BH - 01/03/2013 | report this review

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Worst customer service -insulting management team

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Quality

Value

This is the worst beauty salon I have ever been in my life, you will find plenty of deal for IPL session from them on groupon or similar but don't waste your time and money. Though the beautician is actually doing an ok job her management team is simply bad. They refuse to give a copy of the contract I signed, told me off and showed me the door when I ask a refund they kept saying we don't do refund it's written in the contract they didn't want to show me. Their offers are attractive but being treated that way is simply not acceptable! Take your business elsewhere!

Mary Smith - 02/02/2013 | report this review

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