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Don't even turn up for appointments!
My family used this company when I was younger so it was top of my list. My mother warned me that her recent experience was not great but I thought I would give them a chance. I have just waited in all afternoon for someone to come after my 2pm appointment was changed to 4pm, I then got a phone call at 4:30pm saying they wouldn't be coming. The woman who spoke to me was very rude, spoke down to me and basically said she didn't care and that she had nothing to do with the original change of appointment. I think this is an appalling attitude towards someone who was wanting to spend several thousand pounds. My mother has said this was pretty much the experience she had and ended up waiting months for her product to be installed! Personally I would try another company that has some customer service!
Charlotte Beard - 21/11/2012