Crystal Rocks Emporium Ltd

Cafes and Snack Bars in Rossendale

Bridge End House
Bacup Road
Rossendale
Lancashire
BB4 7AW

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Phone: 01706 2...

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Worst service and food I have ever had

Not wishing to bore you with the long winded facts visited this so called tea room with my disabled husband never been treated so rudely and spoken to in such a rude manner .i urge uou not to waste your time effort and money visiting this place unless you like undercooked food and long black hairs in your meal a disgrace and I have reported to relevant bodies . Utterly utterly a disgrace to the catering profession

Mavis Wild - 13/02/2013

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shocking

I took my (vegetarian) daughter and grandchildren for Christmas Eve breakfast. I had to pay a £20 deposit. On the day, my daughter was ill and could not come. When the bill came (£23.50) I was told that the deposit of £20 was forfeit because the vegetarian customer had not come! I had to pay the full £23.50, a total cost of £43.50. The food was poor (overcooked), service was indifferent and the management attitude was appalling. I would not recommend this place and only gave one star because my review would not be accepted unless I gave a star! By Peter Horton - 24/12/2012 Went to this so called restaurant as a birthday treat food cold unlike the other review the home made pie was cold in the middle and as a customer of costco they are actually getting them from there and using home made gravy!!!!!avoid at all cost oh last thing of note you have to pay cash ??the machine is broken??Harvey Nics prices pound land products and service shocking . Feel that strongly i have reviewed this to warn people don't waste there money as you wont get any where with the so called management come serving team!!!!turns out they do it all minus environment health don't pay a visit !!! Lorna

Lorna Cuddy - 29/01/2013

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crystal rocks

Agree with this customer went for a birthday treat the food was out of a tin love it to be over cooked like the other gentleman!! it was frozen in the middle the home made pies are from costco!!!,the staff which i have since found out are the management team where useless avoid at all cost also note they would only accept cash and there receipt machine was broken hence a scribbled note was all i received as a receipt/ I have no doubts this company will be bang in a few months shocking Harvey Nics Prices Pound land products and service from the dark ages Lorna Cuddy

Lorna Cuddy - 29/01/2013

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Not recommended!

I took my (vegetarian) daughter and grandchildren for Christmas Eve breakfast. I had to pay a £20 deposit. On the day, my daughter was ill and could not come. When the bill came (£23.50) I was told that the deposit of £20 was forfeit because the vegetarian customer had not come! I had to pay the full £23.50, a total cost of £43.50. The food was poor (overcooked), service was indifferent and the management attitude was appalling. I would not recommend this place and only gave one star because my review would not be accepted unless I gave a star!

Peter Horton - 24/12/2012

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