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Recently submitted my new phone for repair. Advised that it was repaired and was charged £95. I had sent my phone to this company to be fixed to operational level not to stare at it like a Picasso. When returned I could switch it on and off - that was it!! Apparently I "agreed" (nothing in writing) to have it returned in that condition and charged £95 for the pleasure of that facility! Unable to use it to make basic calls rendering the phone completely useless. Complained to female member of staff who pretty much laughed down the phone at me and told me to 'Stick it on E-Bay'! I am livid and seeking legal advice - this firm is run by total jokers and ignorant clowns who lack any ability to deal with customers nor cannot fix phones but fleece their customers anyway for telling them!! Avoid like the plague!!! If there was a negative rating for this company, you'd win hands down.
Report this review By fergal hoey 18/07/2013
Do not use this company!!! They are impossible to get hold of and when you do finally get hold of them they will either hang up on you or insult you. I have had to contact the Manchester police department due to the refusal to return my item with cost me nearly £700! Mohamed and Ahemad are by far the most rude and unhelpful staff I have ever come across. There are reveiws everywhere saying the same thing. Do not use this company!
Report this review By Chantelle Fisher 10/07/2013
Elite Repair team Responce
We advise customers to call us if they have not heard within the 48 hr schedule as this means there may be additional problems. We do not call the customer unless we are quoting after diagnostics or confirming the repair is complete. We communicate via email and have since upgraded our communication facilities as automatic once there is any change logged on the repair this end, it will send auto email to the customer. We are not a call center but a repair center. Thank you Joanne Elite Repair Te
Report this review By Jo Wynter 28/02/2013
Very very poor.
The customer service was awful I had to ring up so many times because they were so incapable of contacting me. It was so bad I even thought they might be scam artists at one point. Appalling.
Report this review By Connie Shorrocks 06/11/2012
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