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Bad company. Avoid at all costs
If I could give zero stars I would. Sent my Onkyo amp in for repairs as the sound wasn't working properly. Paid over £100 to be told there is no fault with the Onkyo, and no repair was made. When I got it back the amp would not switch between HDMI devices and would not display images. Reported this to Genserve who apologised and requested I send it back. So far so good. They then told me the HDMI board was damaged and needed replacing, at a cost of £267.89. I explained over several emails this damage was caused in their care, but they would not listen and would not fix the damage they had caused. Also, they damaged the packaging the amp was sent back in, and although I asked for this to be replaced, they did not. If anyone is interested, I have the full email trail.
Report this review By Daniel OConnor 03/02/2013
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