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UNPROFESSIONAL, RUDE & IGNORANT!!!
Be warned that most unsatisfied tenants do not review/report their utter disgust with this agency and I am just one out of many. My other flatmates (3 other girls) have also been in over their heads with this agency and I am urging them to log in their dissatisfaction so that others will not have to experience the same mess! This is by far the WORST agency I have dealt with and the entire time I was with them was a living nightmare, which I will definitely NOT wish upon anyone!!!! It is run by a bunch of unprofessional, rude, ignorant rednecks! Here, just a short summary of the most unpleasant experience I have had with them: - 1. IRRESPONSIBLE agents maintained the flat very abysmally. I contacted them every way possible (voice messages, emails, walk-ins) to inform them of the issues with the flat such as broken boiler, blocked pipes, broken oven etc but they just acknowledged and ignored it. I had to resolve these issues myself and even pay additional charges for servicemen to maintain the place. It was clearly stated in my contract that the maintenance of the flat was the responsibility of the agency and that they have to maintain basic living conditions in the flat! 2. UNLAWFUL, RUDE and IGNORANT. I signed an Assured Shorthold Tenancy (AST) agreement with them which requires my deposit to be held by a government-approved third party agency, in case of any disputes. When I moved out, £180 was taken out of my deposit WITHOUT my consent to repaint the double room! It was an outrage, and that was when I found out that my deposit was not held by a third party agency (I will need to give my consent before money was withdrawn from my deposit, IF, they had kept my deposit with a third party agency, AS REQUIRED BY LAW with all ASTs) ! I demanded proof for the refurbishing/repainting job and I was just given a simple invoice which stated that the repainting occurred 2 weeks BEFORE I moved out. I was so baffled and outraged that I threatened to contact the council to report their misconduct. The bunch of unprofessional and rude rednecks started screaming and shouting at me over the phone repeating the same thing and just hung up on me! I had half my mind to seek professional legal advice for this matter as I had all the evidence of the AST contract and the invoice, but decided that there was just too much hassle involved for just £180. This was a year ago and I am so thankful that the whole nightmare was over. I am scarred by the whole experience and I am still very outraged with what happened and thus, this review. That was the most stressful and unhappy period of my life when I was with this agency. I am writing this review just in hope that all of this will not happen to anyone else!
Report this review By KAELLI WONG 07/02/2013
Just Move display a complete lack of care and respect towards their tenants. Getting anything replaced or fixed was a nightmare, and they show a complete disregard for tenants safety or well being. They failed to respond to any of our requests or communications, failed to complete inventories, deposit protection, or proper documentation. I wouldn't recommend them to my worst enemy
Report this review By Billy Biggs 11/09/2012
After living in several properties over the years using several different estate agents I can safely say this is the worst. In fact I would even go as far as saying that I would be astonished if there was one more atrocious, anywhere! . They make my previous estate agents (who were unbelievably terrible) look like a bunch of saints. Im sure, hypothetically of course, if Just Move Property were in the dictionary an accurate definition would include words such as - incompetent, unpleasant, disrespectful, offensive, horrendous (with many exclamation marks !!!!!!!!! and words beginning with 'F' and 'S' in between). In fact I don't feel they have earned the right to use capital letters in their name. Its such a shame that this review does not allow for minus stars. During my unpleasant time with just move property I made an incredible discovery, you wont believe it, but the office exists in a different time zone. Yes that's right, remarkable! Sir Sandford Fleming must be rolling in his grave. I thought we followed Greenwich mean time here in London. Certainly the opening hours on the front door don't indicate any difference. (Or perhaps there all playing hide and seek and forgot who was on). If its true, and it turns out just move property is indeed in a different time zone surely it should be a tourist attraction? a world heritage site perhaps? certainly looking through that awe-inspiring glass front to their office brings back memories of the gorilla enclosure at London Zoo. Although im sure, me, Lucifer the Lion, Thug the Hippo and Rickey the Penguin would have a much more progressive and enjoyable relationship (I don't mean sexually by the way). Sadly, communication poses a real problem. Apparently, I didnt realise this, but its inappropriate to ask when something might be fixed. Either that or 'someone will come round tomorrow' actually means 'nobody is ever going to come round, ever!, because I am lying to you. Why am I doing this you ask? because its all part of the good old chinwags we have in the office.' Maybe I am being a little harsh, perhaps all the staff are suffering from amnesia and I was simply unaware. Being located in a different timezone, im sure adds further complications. I must admit however, that they have been quite clever in their use of pink for their brand. It gives a sort of romantic, passionate and charming appeal about the place. After all isn't pink the universal colour for love? A cunning deception! Love is void here. If you wish to endure misfortune and enjoy the challenge of dealing with people who seem to take pleasure in making things as difficult as possible for others then I strongly recommend just move property. If you recognise the importance of 'Sitting on desk doing nail time' and want to use an estate agency who's staff struggle to define some of the most simplest terms such as 'flat' and 'landlord.' (They do know what 'money' is though, I will give them that one). If you are entertained with the task of exchanging information, using only facial expressions, with a small fish then just move property is the place for you. Perhaps there exists a peculiar private joke in supplying misfortune to customers. I bet the banter in the office is incredible! Congratulations! this months rudest and most incompetent member of staff awards goes to .......... Or perhaps ignoring tenants is all part of some sort of bizarre cheeky flirting technique. Play hard to get, always works. I must however thank just move property. I owe you a debt of gratitude. You taught me a lesson in the meaning of what useless is. For a while I found it hard to accept the idiocy human beings were capable of. Its made me question the morality of human beings. Maybe I was naive and too idealistic in my perception of society. Perhaps I did something terrible in a past life to have deserved the ill-fated journey with yourselves. Usually when a relationship has ended in my life a series of negative physiological effects tend to follow. Like being in a loveless marriage, After a tiresome and agonising affair with just move property I can finally say, now I am free.
Report this review By Brian Giggs 11/09/2012
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