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There was a slight noise in my back wheels when braking, no impairment in performance, tested thoroughly and were working fine. My wife noticed on their website that Kwik-Fit offer a "free brake check". To put her mind at ease she drove the car down there. They said that our brakes were completely destroyed and that the car wasn't fit for road use, they said our ABS was broken and needed replacing and that we needed a full new set of rear brakes. Total cost £500. I said no thanks and asked them to put it back together, they said this wasn't possible. After several phone calls they backed down and agreed to put my car back together. I arranged to have the car towed as I couldn't afford the £500. As they said my brakes were no longer working and my ABS was broken - even though both were working perfectly before going in to Kwik-Fit. I think it's quite clear that the purpose of their "free brake check" is so they can get your car in there before sabotaging it and demanding huge sums to make it roadworthy again. Disgusting service from a national company and almost certainly criminal - although I've no idea how to go about pursuing that. I've called a local garage who - although they haven't seen the car - are confident they can do the work Kwik-Fit had quoted for about half the price.
Report this review By Michael Brown 26/11/2012
After my 5 months pregnant daughter in law went in to the waterlooville branch for help as her exhaust had fallen off, she had parked up in asda which is just a 2minute walk away from there garage she walked to there shop and asked if someone could just come and help( as being heavely preganant and only been driving since april this year and was very shook up by the noise in which it had fallen off she didnt want to drive it). she was then told they couldnt do anything unless she drove it to there shop but this would have been a good 10-15 mins with the route she would have had to drove, the only help the said they could give was to ring AA, when she then phoned me to tell me what had happened i went down to the store to be told a different story to what they had told my daughter in law. I'm absolutey disgusted with the attitude of the staff at kwik fit waterlooville treating a pregnant women with the disregard and lack of help from the staff, whilst having another customer willing to come and help.
Report this review By angie sands 29/10/2012
THE DIFFERENCE IN TWO GARAGES
while on holiday this week in cornwall, we needed new tyres, must point out that our car is a motorbility car. we were visiting Newquay so went into kwik fit as they are who we have to deal with. we explaned that we had been advised about the tyres when stopped by police about a headlight out, we were told that there were several infront of us & would be about an hr, we asked, what just to look at it to say if they are ok till we get home tomorrow? he did then come outside & said they needed replacing. but couldn't do it till sat, we had told him we were going home fri. he said we could try St Austell kwik fit, gave us the number for us to ring,, said he couldn't. we did ring them. the man gave us directions as to how to get there missing the road works, we got there just befor closing. he not only stayed & replaced all my tyers, making him late to close, we had asked him where we could get something to eat, he recomended a place, drew a map, wished us a safe trip home. HE WAS BRILLIANT! THE DIFFERENCE between the two gararges, 1 couldn't give a toss the other couldn't do enough. WELL DONE TO ST AUSTELL KWIK FIT. many thanks, ps, you were wright, the food in the pub was great. THANK YOU AGAIN. BY Dawn Felton
Report this review By Dawn Felton 05/10/2012
in the late 80s I decided to take out a lifelong guarantee with an Exhaust system. Most exhausts would cost £30 in those days Kwik Fit Charged £120 and insisted on even the front manifold be changed. They did not think I would still own the car nearly25 years later. However everytime I have gone to have the exhaust system fixed and show the guarnatee, I am told its fine. So I always saya can you look at my exhaust and do not show them the paperwork. They always says its need a new one, so then I pull out the guarantee. Their faces drop! I then get a tonne of questions as to the proof I am the owner, and ask for I.D. and registration. The latest was a real farce, having had an exhaust installed under guarantee, they scrated the paint, the exhaust was defective, and they said they would order a new one. I am still waiting 21 days later for the exhaust. Yet on a certain aution site they are widely available. So why the delay? I rue the day I went to **** Fit!
Report this review By Himanshu Hansji 28/08/2012
This is my second time dealing with kwik fit never again. They wrote the wrong mileage on my mot. When I went to ask them to fix this they threw the mot certificate in my face literally. This happened at staples corner centre. His name was Novak markos and the other guy who printed the certificate was as bad as him and not helpfully at all I had my three kids with me they treated me horribly I came home and cried. Stay away from them thief's. They said something wrong with my headlights when nothing wrong with them as I had serviced my car at Mazda a week prior to taking the car for mot. Stay away something that 10 pounds will end up by costing you hundreds.
Report this review By Fitore Haradini 09/06/2012
Two and half hours for oil change, booked in one week early. They got wrong parts, went to Bradford for filter when car shop next door. Then when I checked oil when I got home it was at min on oil dip stick. So not very good
Report this review By Wez Baldwin 01/06/2012
A Rip Off company will offer £30.00 MOT but charge over the top retest £27.00 Again under 24 hours too! tried to charge £800.00 for break callipers that was worth only £300 for the set!
Report this review By stan Steel 24/05/2012
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