Cabinet Makers in Cranbrook
Open on public holidays
I wish that I had seen the other reviews, on this site and others, before I parted with my money (over 3k). I write this in the hope that it will warn others. We too waited ages for a delivery date. Eventually I politely asked when this might be (as were going on a long break and I did not want it to arrive whislt we were away). I was met with a barrage of abuse which reduced me to tears. This was just for asking about the delivery! Delvery came. Items were dmagaed and sent back. Waited yet more weeks for the replacements. Yet one of these was still damaged and now we await a third delivery. This has been going on now for five months. With the last delivery we arrived home one evening to find items just dumped on our driveway, unassembled, no explanation or anything. The following day we discovered that delivery had apparently been arranged for that date. However, no one had had the good sense to tell us this so that we could arrange to be at home! The organisation surrounding delivery is utterly appalling. However, what I cannot get over is the sheer rudeness and abusiveness of the owner. It is shocking and can be very upsetting. No one should have to suffer the abusiveness that we have just for trying to communicate reasonably over items purchsed. I have been hung up on, shouted at, been accused of "messing them around" over delivery ( which is not true at all as it was they who actually messed us around by not telling us when the delivery date was going to be!). We also had to pay extra to have the last order assembled (the one which was dumped in the driveway) even though assembling the items was included in the price. The man in charge just seems to make it up as he goes along! I cannot tell you what a horrible expereince this has been. I wish I had never given them our money. Needless to say, there is no way I can recommend this place. Really this place deserves no starts at all.
Isobel Kerrigan - 21/09/2014 | report this review
Avoid this business at all cost! I ordered furniture in SEptember 2012 and waited 5 months! And was constantly fobbed off with different stories by the owner of the establishment he is rude and has no concept of customer care/ satisfaction or how to speak to people. The furniture is of very very poor quality and if you dare mention your dissatisfaction you are insulted and swore at! My advice.....Avoid at all cost.
Chris Styles - 23/02/2013 | report this review
DO NOT PART WITH ANY MONEY IN THE SHOP, I ORDERED FURNITURE 7 WEEKS AGO AFTER BEING TOLD IT WOULD ARRIVE IN THREE WEEKS. THE GUY IS A SERIOUS CONMAN. EACH TIME I HAVE PHONED HIM THERE IS A DIFFERENT STORY, BASICALLY A LOAD OF BULLSHIT. HE IS ALSO A HEAVY GAMBLER CONSTANTLY STUDYING THE RACING POST, NOW I KNOW WHERE MY MONEY HAS GONE. £1500.00. ALL GONE. NO FURNITURE.
NICK GOULD - 26/09/2012 | report this review
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