Pcuk Computer Centre

Computer Systems and Software (Sales) in Welling

35 Bellegrove Road
Welling
Kent
DA16 3PB

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Phone: 020 830...
Phone: 0845108...
Fax: 08714 332860

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Terrible Customer Service

Unfortunately there is not an option for 0 stars. I was laughed at, mocked and patronised when I phoned the store; by the woman who works there. Said employee also apparently claimed to be one of the companies two directors; despite her not being listed at Company's House. She also was extremely argumentative toward myself (a customer), was dogmatic and even rudely hung up on me. I tried to be mature and the bigger person, so when she answered I asked to speak to the same person I spoke to when dropping off my PC. The guy I spoke to was well-mannered kind and spoke to me with layman's terms as I do not know an awful lot about computers (something this man's wife; the said woman, mocked me for). She then rejected this request, being petty and child-like. Even when I went into store to speak to this gentleman (as I was rejected to, over the phone) I overheard this employee unknowingly 'bitching' about me to other costumers, despite me being there too and hearing it. No apology was given; she needs to be sent on a customer relations course ASAP. They wanted to charge me £40 for formatting a HDD and reinstalling windows and the motherboards drivers (all available on the internet). In total the actual work required was minimal and took a couple clicks of a mouse at home and 45 mins to do. I will no longer be visiting their store, using their website or even considering them if I have any more computer related problems in future.

Stephen Johnson - 04/02/2014

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DREADFUL SHOP>>>AVOID!!!

The women in this so called family run business is the optimum of RUDENESS!!! I ordered a battery for my laptop before christmas and was told that it wouldnt be in until the new year and that they would call me when it had arrived! I didn't hear anything so in February I called in to see what had happened! This women was so rude and arrogant because she did not have this in her little book nothing about the so called person she had working for her that took the details had completely messed up!!! No apologies that I had been totally inconvenienced! in fact no customer service whatsoever just extremely rude!!! Avoid at all cost!!! go the computer shop further along they are really helpful and professional!

su hawk - 04/02/2013

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Horrible shop

This shop took £200 for a FAULTY laptop and scammed a elderly woman, a disabled woman and a 14 year old girl !! my nan had saved up for ages to buy me a new laptop, we went to this shop and bought one, then when i got back to my nans, itcut off and wouldnt charge, so i went back and it turns out they gave me the wrong charger, they gave me the right one and i thought no more about it. Then when i went home it was fine until a notication up saying about how the battery has reached the end of its life and i have to get another one, This is a WEEK after i bought it, So i kept it plugged in and kept on using it, then about a week later, i went to get a drink and came back and the screen had just crashed ! i touched it and it had given me a electric shock ! i couldnt use it and due to my mother being ill, i couldnt take it back for a while. When i took it back, They were incredibly rude and sarcastic and called me a liar. They even started laughing at me in the shop, They offered to fix the screen for £85 but otherwise they arnt doing anything about it. Im not going to get it fixed as i would still have to pay for a new battery, and find out what caused the shocks. They are a terrible shop and im surprised they are still open. They have no manners and are terrible. All this happened in the matter of 2 weeks of buying it and they tried to say, thats what happens, you have to pay to get it fixed. i might aswell of bought a new one and wouldnt have to pay out as much. I would never recomend this shop to anyone and suggest that no one goes to this shop !

Kelly anne - 12/12/2012

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PCUK brilliant service

I would thoroughly recommend this business to everybody. We are a small business and have had PCUK's help on several occasions, they are really helpful and honest and do not give any hard sell to you. They complete repairs within given time frames and will always offer advice over the telephone. They are extremely friendly people.(MB Stone Ltd)

Bernadette Burke - 16/07/2008

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