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Upon first approaching Russells Freight for a quotation to ship a vehicle to Asia, they gave me a competitive price, and a quick date. The 800GBP included pick up of the vehicle. However, after payment, my emails were ignored. And the shipment was not made on the promised date. I had to chase up the situation myself, via long distance calls. Still, they missed another 2 promised shipment dates. Despite ignoring emails to query the situation, they also refused to make long distance calls to update us on the situation. Finally when they did pick up the car back to the port. I was told after I chased them up that there were problems with the vehicle and that they needed to hire special equipment to load it. Again, I was not informed of any decisions they made in the process, and after repeatedly asking for the price of such services was ignored. Promised updates never came. And once the vessel had left (which I still do not know when it did) I received a ridiculous bill for another 400GBP for this special equipment. They were very quick in asking for payment. But are an inefficient and rude company, who do not care for slightest about their customers. When I emailed to dispute this charge, I was threatened that the cargo would be abandoned and so forth. And the Manager Tom told us he would not track the vessel for us due to the dispute, and that we should do it ourselves. Overall - rude, expensive, inefficient, delayed.
Report this review By J Y 23/11/2012
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