Menswear Retail in Cambridge (Cambridgeshire)
po box 627
Silk ties, bow ties, neckties, cufflinks and cravats by S Buckinghams. Free uk delivery and gift box.
I purchased a leather rucksack for my partner in March. The website looked impressive, lots of positive reviews and an address in Cambridge. The website also stated "high quality leather rucksack" and "easy returns." I paid £130 for the Elegance Rucksack, it took well over a week to arrive and was delivered by courier. As soon as I saw the parcel I had a sinking feeling,the bag had been crudely packaged in a colourful plastic bag and taped up with brown parcel tape. There was no proper paperwork inside or returns details. The bag had been sent directly from Athens, Greece and not despatched from the UK as expected. As soon as I opened the bag I realised that this was not a high quality leather rucksack, the stitching and finishing off was poor. It was the type of bag you can easily buy for about £50 at a Greek tourist shop. I tried calling the company and left messages but no one returned my calls. I then tried emailing and finally got a reply from Chris in customer services. I was advised that the bag could be returned to a UK adress but not the Cambridge address given on the website. Returns postage would be at my expense and we would need to return it with tracked or signed for delivery. The bag would need to go back to Athens and we should receive a credit within 30 days! It has now been 7 weeks since the bag was returned on the 17 April. The bag was signed for and the post office has a proof of signature as we paid for a signed service. Despite numerous emails and correspondence with Chris, a wall of silence has now ensued. Having read other reviews from customers also struggling to get refunds, I would question the authenticity of the glowing reviews on the company website. S. Buckinghams clearly are not the company they proport to be. The returns address is Dimitri Bags at an address in Preston. The bags are sourced from outside the UK and not held in stock in the UK, had I realised that this was the case and that my order was going to be fulfilled from Athens I would never have ordered the bag from this company. They are untrustworthy and their customer service appalling. Buyers' Beware, we are still waiting for our refund of £130. Steve D.
Steve Dunkerton - 01/06/2015 | report this review
DO NOT USE THIS COMPANY I bought a leather bag as a gift, checking the returns process before doing so. I did need to return it as it was too small and I would have exchanged it for a larger and therefore more expensive bag had this company not been so dreadful. The web site tells you to email them if you want to make a return. What it doesn't say is that the returns address is in Italy and that they will charge you £16 for processing the refund. As leather goods are so heavy, the tracked postal cost would have been £50. Not wanting to spend nearly 50% of the cost of the bag on returning it, I opted for a cheaper postage rate. I am told that the bag never arrived so no refund will be given. To add insult to injury, the company only has a premium rate tel no. so it even costs you an arm and a leg to chase them about the refund. They no longer respond to my emails enquiring as to whether the bag has as yet shown up. I would never use this company again.
Sarah H - 10/04/2013 | report this review
Took money for things they didn't have stock, and even 4 weeks later still no refund, and now they just ignore me
Andy C - 06/03/2013 | report this review