255-259 Epsom Road, Guildford, GU1 2RE
John, Guildford, GU1 4TL
230 High Street, Guildford, GU1 3JD
By leaving this review, you agree to the website Terms and Conditions as set out here.
horrible, horrible, horrible
Totally inept service - booked a holiday with them needing them to cater for many young people who were travelling with us - they got all the details wrong despite countless calls to have the information changed. When I got to the hotel, they had no knowledge of some of the members of our party being on the booking - after much trouble we got everyone rooms - when we checked out they said they still had no knowledge that some of our members were saying (still can't workk that one out) then charged us £550 for the 'extra' rooms. When we got back to the UK, we complained - 6 months later, we are still hearing that it is 'under investigation' - basically they don't want to give us the money back so they are hoping that we give up...I would strongly advise against booking with them as I 'stupidly' thought that travel agents were suppposed to take the hassle out of booking a holiday...
Report this review By jacob whittingham 25/01/2013
